Disclaimers, Refunds, and Cancellations

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Disclaimers, Refunds, and Cancellation Policies

Customer Cancellations:

If you need to change, edit, cancel, or request a refund of your tour, please contact us at (312) 236-7411, or email info@chihightours.com

Once you make your reservation, you have 48 hours to request a refund as long as the tour is not scheduled within that time frame. We require at least 24-hour notice before the tour starts in order to issue refunds. We will not issue refunds on the same day as your tour, since we have held that space specifically for you and have limited spaces available. If you need to cancel your tour, you may do so at any time. We will issue a refund or a gift card depending on the time frame that you request your refund.

 

You are welcome to reschedule for any available date. If canceling on the day of the tour, you will receive a rain-check or gift card with the amount you paid for use on any future tour or event. You may contact us when you are ready to use them.

 

Tickets are Non-Refundable After 48 Hours:

All tickets are non-refundable after 48 hours of purchase. If you need to cancel your tour, you may do so at any time. You are welcome to reschedule for any available date. You will receive a rain-check or gift card with the amount you paid for use on any future tour or event. You may contact us when you are ready to use them.

Company Cancellations:

We reserve the right to cancel any tour or event at any time. If we cancel the tour or event within 48 hours of your original purchase, we will try to contact you to reschedule. If you wish for a refund instead, we can issue a full refund or a gift card for use on any future tour or event. Please contact us if you have questions about possible cancellations.

Low Attendance Policy

If we have less than 4 people scheduled for a tour, it could get canceled. If this happens, you will be issued a full refund.

Weather Cancellations:

We reserve the right to cancel any tour or event due to weather conditions. If we deem that the weather conditions surrounding our tour/event time will not be suitable for our guests, we will cancel the tour. We will contact you via the telephone number or email address you have provided in your reservation. We will try to reschedule the tour first, or we will issue you a full refund if it is within the first 48 hours of purchase. After the 48 hour mark, you may reschedule your tour or receive a gift card for use on any future tour or event.

No-Call/No-Show on the customer’s part:

If you do not show up to a tour, you will be marked as a no-show. If you are unable to attend the tour, cannot find the tour location, or for any other reason you do not attend the tour, we will hold your tickets for use at any other available tour. There are no refunds issued to no-call no-shows. However, you may still use your tickets for any future available date. Simply let us know by phone or email and we will get you rescheduled for any date that is convenient for you.

COVID-19 (Coronavirus) Cancellations:

Due to the continuing changes in our nation from the impact of the Coronavirus, some tours may be canceled or rescheduled. If you would like to change a date you have previously reserved, please contact us and we will issue a gift card for use at a later date.

 

COVID-19 48 hour cancellation policy:

Due to these uncertain times, we will issue a refund if you choose to cancel your tour within 48 hours of your original purchase, or if we decide we have to cancel the tour during those first 48 hours.

If you can't find your tour guide or your guide is not at the meeting location:

Please call (312) 236-7411 and speak to our staff about locating your guide. Our guides are required to wait at least 10 minutes past tour start time for every attendee to show up. If you are there past 10 minutes of tour time (i.e. 3:30 tour, but you arrive after 3:45pm) you will need to call us immediately for us to instruct you on where to find your guide along the tour route. Please make sure you have a confirmation email or text of your reservation.

If you are going to be late:

Please contact us right away and give us an estimated time of your arrival so we may wait for you if possible. Our guides are instructed to wait no longer than 10 minutes for guests who are late. If you feel that you may be later than 10 minutes to your scheduled tour, you may be asked to reschedule to a later tour, or a different date. You may miss out on very important information on the tour if you are later than 10 minutes, so rescheduling would benefit you best.

 

No refunds will be given at the tour location, no exceptions:

Our tour guides and staff will not issue any refunds at the tour location. You must contact our office by calling (312) 236-7411 or

email info@chihightours.com. Our staff and its affiliates will not hand out cash refunds, or issue credit card refunds at the tour location.

If you are unhappy with your experience:

Please contact us immediately by phone, email, contact form, or survey. We desire to provide you with an exceptional, entertaining evening of fun, so if you are unsatisfied, please let us know right away and we'll do our best to make things right.